FAQ
Orders & Payments
What payment methods do you accept?
We accept Visa, MasterCard, Apple Pay, Google Pay and PayPal.
What currency can I pay in?
All prices are in EUR. USD payments coming soon.
Will I get a confirmation email?
Yes — right after you place your order, we’ll send a confirmation email.
Shipping & Delivery
Where do you ship?
We ship worldwide. If we don't offer shipping to your country contact us. EVERY COUNTRY SHIPPING coming soon 🌍.
How much is shipping?
You can see the price of shipping at checkout.
How long does delivery take?
Slovakia / Czech Republic: 2–4 business days. EU: 5–10 business days.
Will I get a tracking number?
Yes. As soon as your package is shipped, you’ll receive an email with tracking info.
Sizes & Products
What’s my fit?
Check our size chart for exact measurements.
What materials do you use?
Premium 100% cotton — 550gsm heavy fabric for hoodies and tees.
How do I take care of my SYREN piece?
Wash inside out at max 30°C. Do not tumble dry. Iron inside out.
Returns & Exchanges
Can I return an item?
Yes. You can return your order within 14 days if it’s unworn and in its original condition.
How do I request a return?
Email us at syrencreativestudio@gmail.com and we’ll guide you through the process.
When will I get my refund?
Refunds are processed within 14 days after we receive the returned item.
